Mike Konzen is Chairman and Principal of PGAV Destinations, a leading creative firm based in Saint Louis, Missouri. PGAV has planned and designed projects at many of the world’s “must see” destinations, such as Niagara Falls, Biltmore Estate, Kennedy Space Center, Chimelong Ocean Kingdom, Georgia Aquarium, Universal Studios, and SeaWorld Entertainment. The firm has committed itself to become the best employer in the industry, with many unique enrichment programs for its more than 125 professionals representing many creative disciplines. Mike is the publisher of Destinology, the group’s quarterly trendsletter which has distribution to more than 7,500 industry professionals and Voice of the Visitor, the industry’s only consumer-based barometer of the destination industry.